Customer Service Revolution 070: An Entrepreneur's Relentless Drive to Build a World-Class Financial Service Firm
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Stephen Kearley, the President of Benson Kearley IFG (BKIFG), a financial service company based in Ontario, Canada. Kearley has built BKIFG into an incredibly successful firm known for being a world-class customer service organization.
You will learn:
- How Kearley's lifelong obsession for learning has allowed his firm to grow far past his original goal
- What he feels was the best professional decision he has ever made
- How BKIFG truly sets itself apart from anyone else in its industry
- What BKIFG's customer service vision statement is
- How he empowers his leaders to take risks and ownership of the internal and external experience of BKIFG
Resources mentioned:
https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
Customer Experience Executive Academy
Customer Experience Executive Online Academy
If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
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Episode Credits
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