Bulletproof Dental Practice 1+1=3 The Power Of Alignment and Delegation For You and Your OM with Erika Pusillo
The Bulletproof Dental Podcast Episode 373
TITLE: 1+1=3 The Power of Alignment and Delegation for You and Your Office Manager with Erika Pusillo
HOSTS: Dr. Peter Boulden and Dr. Craig Spodak
GUEST: Erika Pusillo, DAADOM
DESCRIPTION
In this episode, we welcome Erika Pusillo to the #1 podcast in the universe as we discuss the critical role of office managers in dental practices, emphasizing the importance of clear communication, regular meetings, and vision alignment. We’ll explore office managers' challenges, including feelings of underappreciation and the need for specific recognition of their contributions. The conversation highlights the necessity of understanding business operations and profit management while fostering a supportive and collaborative environment within the dental practice. They discuss how to empower team members, shift mindsets for better leadership, and the value of investing in people.
TAKEAWAYS
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The role of an office manager varies greatly between practices.
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Clear communication of expectations is crucial for success.
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Regular meetings help in proactive problem-solving.
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Alignment of vision between dentist and office manager is essential.
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Profit management requires understanding and collaboration.
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Appreciation should be specific and meaningful.
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Introverted office managers may struggle to communicate their contributions.
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Trusting your team is vital for business growth.
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Understanding each other's roles fosters a better working relationship. Be specific and clear about desired behaviors.
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Human relationships require hard work and communication.
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Acknowledge mistakes as learning opportunities, not failures.
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Shift your mindset to focus on gratitude and appreciation.
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Gifting educational resources can inspire and empower team members.
CHAPTERS
00:00 Introduction to the Podcast and Guest
03:06 The Role of Office Managers in Dental Practices
06:02 Importance of Communication and Regular Meetings
08:45 Aligning Vision and Expectations
12:05 Understanding Profit and Business Operations
14:57 The Need for Appreciation and Recognition
20:52 Navigating Human Relationships in the Workplace
24:31 The Importance of Transparency and Communication
27:58 Empowering Team Members Through Training
32:39 Shifting Mindsets for Better Leadership
36:06 Recommended resources for Growth and Development in Leadership
REFERENCES
Bulletproof Health Retreat 2025