The Importance of Case Management in Higher Education

The discussion highlights the significant rise in the need for case management and care teams within small colleges, especially after the onset of COVID-19. The speakers note that professionals in these roles, including academic advisors, are crucial for connecting with students and ensuring their well-being. Tools like Starfish and Navigate 360 are mentioned as vital technologies that facilitate the communication between students and their support networks, which include faculty and staff. This approach emphasizes the necessity of community engagement for enhancing student success and retention.