Delivering Excellent Customer Service with Nathan Hirsch Co-Founder of FreeeUp

Jun 14, 2018

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Today we have Nathan Hirsch Co-Founder of FreeeUp which is a marketplace connecting business owners with the top 1% of freelancers in ecommerce, digital marketing, web development, and much more. They have helped companies like Payability, Sharkk and many ecommerce companies with staffing needs. Over the past 15 years, Nathan has built several successful multi-million dollar businesses. In 2006, he founded his first online venture out of a college dorm room, selling and buying student textbooks and he was able to scale his ecommerce business, bootstrapping from a $20 investment to over $30 million of sales on Amazon across a 6 year period while serving over 10,000 customers.

Here’s a glimpse of what you’ll learn:

[1:10] Jeremy introduces his guest, Nathan Hirsch.
[2:45] Nathan talks about his time at Firestone and how it impacted him.
[5:10] How FreeeUp works to make clients and workers happy.
[6:30] What did Nathan learn from watching his mother?
[7:50] Nathan talks about his desire to become an entrepreneur.
[10:40] How did Nathan get started selling on Amazon?
[14:20] Nathan describes how his small business ran into significant challenges.
[16:30] Why did Nathan start FreeeUp? How does it work?
[19:30] Nathan’s pet peeves and tasks that he delegates.
[24:00] Areas where most entrepreneurs should consider outsourcing.
[25:30] Common tasks that businesses hire contractors for.
[29:00] Value related interview questions. What are some red flags?
[33:30] How has Nathan and his team hired such high quality workers?
[34:30] Why it’s tough to hire web developers.
[36:00] Nathan talks about his working relationship with his business partner.
[39:00] How do you build a work culture with remote contractors.
[41:30] A low point in the business so far.
[44:30] A proud moment in business.
[45:40] Who should use FreeeUp?

In this episode…

Where does the desire to deliver top-notch, excellent customer service come from? Why would a business leader zero in on this aspect of business over all others? Is it really that important? Can executing great customer service make that much of a difference to the bottom line? On this episode of Inspired Insider, you’ll hear from entrepreneur and innovator, Nathan Hirsch. In his conversation with Jeremy, Nathan opens up about his time working for Firestone, what led him to start FreeeUp, how he keeps up consistent quality among his contractors, challenges faced along the way, and so much more! Don’t miss a minute of this informative and engaging episode featuring Nathan!

What aspect of your early professional career impacted you the most? Did the first job you held leave an impact on you that you still carry today? On this episode of Inspired Insider, you’ll hear from Nathan Hirsch as he shares how working for Firestone made a mark on his outlook. If it weren’t for his time at Firestone, Nathan most likely wouldn’t have as much of an emphasis on customer service as he has today. Working for Firestone gave Nathan an eye-opening look at how a good company can leave a powerful impression on its customers simply by delivering excellent customer service. To hear more about how this experience shaped Nathan and the lessons you can learn from it, make sure to listen to this episode!

Let’s face it, every business leader who is worth their salt will run into challenges and difficulties at some point in their career. The real question is, how will they respond when adversity comes their way? On this episode of Inspired Insider, Nathan Hirsch shares how he responded to a particularly trying time in his career. While in college, Nathan ran a successful startup that was running so smoothly that he took a well-deserved vacation. By the time he returned, Nathan had several fires that needed to be extinguished right away or he would have to shut down the entire operation. Instead of tucking tail and running away, Nathan rolled up his sleeves and went to work. How would you respond in a similar situation? Hear the details of Nathan’s story and how this moment had far-reaching implications on his leadership style by listing to this episode!

Did you know that you can take deliberate steps early on to make sure you have the right people for your organization? It’s true! While some leaders leave it up to a roll of the dice, you don’t have to! On this episode of Inspired Insider, you’ll hear from business leader and entrepreneur, Nathan Hirsch as he shares some helpful tips on how he hires the right people. For Nathan, it all starts with the interview process, he’s spent a lot of time and energy devising the right questions to ask potential contractors for his business, FreeeUp. To hear about how Nathan uses these questions to build the right team, make sure to listen to this helpful episode!

What do you need to do to take your business to the next level of growth? Do you need to land that next big client? Do you need to spend time strengthening relationships with your current clients? What if you could free up some of your time to focus on the big picture? There is a way for leaders like you to free up your time and energy with the help of virtual assistants. Learn how enlisting the service of a virtual assistant works and how they can help you expand your business in ways you never thought possible! Get all the details from FreeeUp co-founder and CEO, Nathan Hirsch on this episode of Inspired Insider!

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Rise25 is where entrepreneurs of 6,7, and 8 figure businesses come together live and in person every few months to solve their biggest business challenges through this high-level Mastermind group. Each member leaves each week with lifelong friendships and actionable steps to take their business to the next level. Check out Rise25.com - a group run by myself and cofounder John Corcoran. Rise 25 is application only.