Customer Success Talks Skills & Mindset for Customer Success Managers in 2025 with Thomas Voigt
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Jan 15, 2025 Join Thomas Voigt, founder of the CS Academy, as he shares invaluable insights for Customer Success Managers aiming for success in 2025. He emphasizes the critical importance of adopting a commercial mindset and thinking systemically to amplify results. Discover how leveraging AI can transform customer interactions and elevate your role. Thomas also discusses common pitfalls CSMs face and how to avoid them while providing a special discount on CS Academy courses. Prepare to enhance your skills and thrive in the ever-evolving landscape of customer success!
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Adopt a Commercial Mindset
- Develop a commercial mindset, understanding that Customer Success is an investment, not just a cost center.
- Increase your influence and thrive in your role by adapting to this new commercially focused thinking.
Data-Driven Decisions and System Thinking
- Understand and use data to drive decisions, especially the data language of other departments.
- Break down silos by sharing knowledge and thinking about the bigger picture, starting with the revenue function.
Focus on Win-Win Client Relationships
- Shift your perception of customer success beyond just making customers happy to also include the financial aspect.
- Focus on building win-win relationships by understanding and addressing clients’ needs while also recognizing their willingness to pay for value.