Get ready to kickstart 2025 with actionable insights tailored for Customer Success Managers! In this episode, Thomas Voigt, founder of the CS Academy, shares his predictions for the future of customer success, highlighting essential skills, mindsets, and strategies needed to thrive.

Topics include developing a commercial focus, embracing data-driven approaches, practicing system thinking, and leveraging AI to elevate your role. Plus, Thomas shares a valuable discount for his CS Academy courses and reflects on lessons learned from his journey.

In this episode, we dive into:

- Why thinking commercially is the game-changer for every CSM.

- The “system thinking” approach to breaking silos and amplifying results.

- Why embracing AI can elevate both you and your customers’ success.

- And the biggest mistake CSMs are making (and how to avoid it!). 📅 Discount details: 30% off CS Academy services using code CSTALKS30. Available until February 28, 2025!

👉 Visit the CS Academy: www.thecsacademy.net Join us for an engaging conversation filled with practical tips and inspiration for taking your customer success career to new heights. Don’t forget to like, comment, and subscribe for more content designed for early-career and aspiring CSMs! Connect with Us: Thomas Voigt- https://www.linkedin.com/in/thomas-voigt/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow Us on Social Media: Instagram: @cstalkspodcast TikTok: @customer.success6 We're expanding to Latin America! Check out Customer Success Talks Latin America, our Spanish version of the show. Find the links in the description below. Spotify - https://open.spotify.com/episode/5R8kF7Yt0VbvNS1Wz06bmE?si=zshhJqR9RDevDal5GluZ0Q Youtube - https://www.youtube.com/channel/UC11VRvlLrv3r46TaUr0zFlA Want to learn to level up your Persuasion skills in an ethical way? Go to the link below and receive a SPECIAL DISCOUNT from $897 to only $???: https://cialdini.com/persuasion-power-course-for-dentistry/special-offer?via-rr=OA54EGAO