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Developer Tea
Cost of Delay Curves and Classes of Service
Mar 14, 2024
Explore the concept of cost of delay and how it affects decision making in work prioritization. Learn about different types of cost of delay curves including fixed date costs, expedite costs, and intangible costs. Understand the importance of measuring delays using a monetary unit for improved decision-making. Discover strategies for balancing cost of delay curves when prioritizing work with varying values and deadlines. Explore the fluid metric of cost of delay as an opportunity cost rather than a direct financial outlay.
24:36
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Quick takeaways
- Different classes of service help prioritize work based on cost of delay curves, including standard linear, fixed deadline cliff-like, and expedite exponential curves.
- Teams should measure cost of delay with a common unit like dollars to reduce variance, rationalize decisions, and prioritize based on actual value delivered.
Deep dives
Understanding Classes of Service and Cost of Delay Curves
Different classes of service like standard fixed date, expedite, and intangible help prioritize work based on cost of delay curves. Standard work items have linear curves, fixed date items show a cliff-like curve, and expedite tasks have an exponential curve. Intangible items have varying curves and represent unpredictable cost of delay. These classes of service aid in reevaluating how different types of work are prioritized.
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