115: Becoming Team Disney: 4 Strategies You Can Use Today To Turn Your Team Into a Customer Service Powerhouse

In this episode you'll learn:

• How the Disney cast members relates to my team members
• What is schema and how is it used to describe job descriptions?
• Why credentials can be secondary to personality and values
• The difference between interviewing and holding an audition using action- based hiring

How a list of responsibilities and a role differs