The Josh Bersin Company AI Transformation Is Real: Conversation w/ Jacqui Canney from ServiceNow
32 snips
Aug 8, 2025 The episode dives into the reality of AI transformation, revealing that AI isn't eliminating jobs but rather creating new opportunities. Insights from the Department of Labor and Goldman Sachs debunk myths about job loss. A fascinating discussion on software automation highlights how engineers will continue to innovate. Jacqui Canney from ServiceNow shares their AI Playbook and emphasizes that AI transformation is more about people than technology. Plus, a look at how AI can amplify company efforts and develop a workforce of 'Superworkers.'
AI Snips
Chapters
Transcript
Episode notes
AI Isn't Wiping Out Jobs
- Goldman Sachs and the Department of Labor show AI hasn't erased jobs yet.
- Josh Bersin says hiring slowed because firms invest in capital, not because AI eliminated roles.
Invest In AI Instead Of Immediate Hiring
- Josh Bersin shares his firm invested two years in Galileo rather than hiring, boosting reach and growth.
- The example shows capital investment in AI can increase output without proportional headcount increases.
AI Code Writing Spurs More Engineering
- Josh Bersin recounts GitHub leadership saying AI writes code but still requires human review.
- This leads to more AI engineering and additional software built on top of AI-generated code.