An episode focusing on Boeing's crisis management and leadership issues, offering unsolicited advice for the company. Discusses the importance of radical responsibility, engineering roots, and cultural transformation. Draws parallels with Toyota's successful recovery from crisis.
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Quick takeaways
Prioritizing financial performance over quality led to Boeing's ongoing failures.
Boeing should focus on quality, engineering excellence, and transparent change for a successful recovery.
Deep dives
Boeing's Troubles and Root Causes
Boeing faces scrutiny due to multiple plane issues, including deadly crashes, doors and wheels detaching mid-flight, with recent incidents highlighting ongoing safety concerns. The company's shift towards prioritizing financial performance over quality is identified as a key factor contributing to these continual failures. The importance of reevaluating leadership priorities, particularly emphasizing quality and engineering excellence to ensure long-term success and safety, is highlighted.
Recommendations for Boeing's Recovery
The resignation of Boeing's CEO, followed by the appointment of an engineer as the chairman of the board, signals a significant opportunity for change within the company. Advice includes focusing on quality and engineering reverence over financial gains, reinstating experienced engineers, and restructuring to prioritize safety and improvement. Encouragement is given for Boeing to leverage this critical moment for a comprehensive reset in processes and organizational culture.
Learning from Toyota's Experience and Ensuring Ongoing Change
Drawing parallels to Toyota's successful recovery from a similar shift towards financial focus, lessons are shared on the importance of returning to core values, like improvement-oriented cultures. Boeing executives are urged to look to successful examples, make strategic personnel decisions aligned with quality goals, and maintain a transparent commitment to meaningful change visible to employees, the industry, and the public.
Each Sunday, TED shares an episode of another podcast we think you'll love, handpicked for you… by us. Today: an episode from Fixable, TED's business call-in advice show hosted by leadership experts Anne Morriss and Frances Frei.
Multiple deadly crashes, a door flying off mid-flight, a CEO forced to step down Boeing has had more than a few disasters. And in case anyone at Boeing is listening, Anne and Frances have some advice to offer for our first ever "Unsolicited Advice" episode. How can a company redeem itself after so many appalling headlines? Where does the leadership team go from here? Listen for valuable takeaways anyone can learn from on taking "radical responsibility" for an organization's performance.
What problems are you dealing with at work right now? Text 234-FIXABLE or email fixable@ted.com to be featured on the show.