Power Platform's Enterprise-Level Capabilities - New Zealand Passports and Visas

FULL SHOW NOTES
https://www.microsoftinnovationpodcast.com/563

Can the Microsoft Power Platform really handle millions of users and support mission-critical implementations? Join us as we challenge the common misconceptions and explore the enterprise-level potential of this powerful tool. In this episode, I'm joined by Rami Mounla, a seasoned solution architect from Wellington, New Zealand. Together, we shed light on the unseen capabilities of the Power Platform, particularly Dynamics 365 applications, and reflect on our experiences in the Dynamics community. We discuss how these platforms are not just for citizen developers but are robust enough to build complex applications for large-scale use.

Rami takes us through a fascinating case study of how New Zealand revamped its passport renewal and citizenship application processes. Discover the intricate design and meticulous testing that went into creating a scalable system capable of handling thousands of transactions daily. We talk about the integration of various Microsoft components like Entra, Power Pages, and Power Automate, along with third-party applications for biometric verification. Listen in as we highlight the collaboration with Microsoft FastTrack and the importance of a seamless user experience and secure data handling.

Transitioning staff from legacy systems to modern platforms like Dynamics 365 and Power Platform can be a daunting task, but it’s not impossible. We dive into the challenges and strategies for overcoming resistance, the importance of coaching, and the iterative process of refining systems based on user feedback. This episode also covers the comprehensive security features of PowerPages and illustrates how modernizing digital services has significantly enhanced efficiency and reliability, using the New Zealand Department of Internal Affairs as a prime example. Join us for an insightful conversation on how embracing the Power Platform can translate to superior public services, better user experiences, and robust security for large-scale implementations.

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Thanks for listening 🚀 - Mark Smith