The Radical Massage Therapist Podcast #138 Better Questions, Better Care: Communication That Improves Outcomes with Colette Slone, RMT, Clinic Owner
Sep 14, 2025
Colette Slone is a Registered Massage Therapist and solo clinic owner in Mimico, Toronto, focused on enhancing client experiences through effective communication. She shares how freedom fuels her clinic ownership and the importance of hospitality in retaining clients. Colette emphasizes the role of thoughtful intake questions that drive better treatment outcomes. She also discusses empowering clients in their care decisions and offers insights for RMTs on fostering effective feedback and creating memorable treatment experiences.
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Rebuilding After The Pandemic
- Colette opened a solo clinic in 2018, lost it during the pandemic, then restarted in a new location around 2021.
- She rebuilt the space with help from family and was warmly embraced by the Mimico community.
Service Equals Retention
- Colette Slone emphasizes that as private healthcare providers we must prioritize both care and customer experience.
- Exceptional service improves client retention and differentiates you beyond technical skill.
Include Thoughtful Extras
- Offer small, complimentary extras like hot towels, heated lotion, and unscented toiletries to enhance client comfort.
- Build those perks into your fee instead of charging extra to make the experience feel generous.
