#8341

Mentioned in 8 episodes

Raving fans

a revolutionary approach to customer service

Book • 1993

Mentioned by

Mentioned in 8 episodes

Mentioned by

Tommy Mello

when discussing customer service as a differentiator against lower-priced competitors.

49 snips

He Went From a Window Tint Shop to a $400M Company (His One Hiring Rule)

Mentioned by

Tommy Mello

as a book about providing exceptional service that inspires customers to rave about their experiences.

28 snips

The Power of Networking: Who's in Your Life? with Ivan Misner

Mentioned by

Anthony Consigli

when discussing the concept of "Raving Fans" and its impact on his company's growth.

628: Anthony Consigli - Digging Graves, Playing Football at Harvard, Learning From Failure, Taking Big Chances, & Growing a Business From $3 Million to $4 Billion

Recommended by

Xandrina Allday

as a marketing book whose ideas apply particularly well to employee-generated content and advocacy.

EP 262 - From Employees To Advocates: How EGC Builds Trust And Drives Results

Mentioned by

Gabe Whitmer

as a book that talks about customer service.

Mortgage Banker, Gabe Whitmer, sheds light on recent changes in lending

Recommended by

Tommy Mello

as a top book for everyone, emphasizing customer service and loyalty.

Q&A with Tommy - Outselling Your Competition Without Lowering Your Prices

Mentioned by

John Lloyd

as a book he read early in his career, illustrating the importance of creating passionate customer loyalty.

#12: The one thing AI can't copy in GTM, with Kamil Rextin

Mentioned by

Ben Kettle

as part of a process that led to starting his own company, centering on outstanding customer service.

Ben Kettle - Risk-Based Pricing Options

Mentioned by

Jimmy Burgess

as a customer-service concept for creating unexpectedly delighted clients who generate referrals.

4 Steps to Systematic Sales Growth | Jimmy Burgess - 2045

Mentioned by

Mark Young

as a model for turning ordinary customers into enthusiastic brand evangelists.

The Hidden Math Behind How Shopify Brands Actually Scale (CAC, AOV, LTV) Explained

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