#11295

Mentioned in 6 episodes

Raving fans

a revolutionary approach to customer service

Book • 1993

Mentioned by

Mentioned in 6 episodes

Mentioned by

Tommy Mello

when discussing customer service as a differentiator against lower-priced competitors.

26 snips

He Went From a Window Tint Shop to a $400M Company (His One Hiring Rule)

Mentioned by

Tommy Mello

as a book about providing exceptional service that inspires customers to rave about their experiences.

11 snips

The Power of Networking: Who's in Your Life? with Ivan Misner

Mentioned by

Anthony Consigli

when discussing the concept of "Raving Fans" and its impact on his company's growth.

628: Anthony Consigli - Digging Graves, Playing Football at Harvard, Learning From Failure, Taking Big Chances, & Growing a Business From $3 Million to $4 Billion

Mentioned by

Gabe Whitmer

as a book that talks about customer service.

Mortgage Banker, Gabe Whitmer, sheds light on recent changes in lending

Mentioned by

Ben Kettle

as part of a process that led to starting his own company, centering on outstanding customer service.

Ben Kettle - Risk-Based Pricing Options

Recommended by

Tommy Mello

as a top book for everyone, emphasizing customer service and loyalty.

Q&A with Tommy - Outselling Your Competition Without Lowering Your Prices

Mentioned by

Krista Dicks

as a book she read early in her career about creating ideal customers.

#138 Better Questions, Better Care: Communication That Improves Outcomes with Colette Slone, RMT, Clinic Owner

Mentioned by

Mark Young

as a model for turning ordinary customers into enthusiastic brand evangelists.

The Hidden Math Behind How Shopify Brands Actually Scale (CAC, AOV, LTV) Explained

Recommended by

Justin Short

as a practical book to read with your team to create exceptional patient experiences.

80. Empowering YOUR Dental Team To Be 10's!!

Mentioned by Jim Ludwig, who shares that it helped in his business at Main Street.

Ep 346: Moving Procrastinating Clients To Yes Instead Of Selling As A Fee-Only Advisor With Jim Ludwick

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