First impressions matter, and the way we are with the patient in front of us for those first few minutes can have a profound effect on the rest of their time with us.

This episode covers: - The first things to say on meeting someone new,

- Body language and positioning before you start talking to them,

- Small talk and the timing of certain questions,

- Signposting or “Setting The Scene” at the beginning,

- And more.

Reference:

Roberts, L. (2019). Effective Communication: Making The Most Of The Consultation. Lumbar Spine Online Textbook (Section 10, Chapter 1). Available Free Online

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First Impressions & First Minutes With A New Patient