Summary

Sometimes the lines between customer service and marketing can get pretty blurred, but does it really matter? Join Kim and Brian as they talk about some of their favorite customer service tricks that auto repair shops can use to create raving fans who love your shop, refer their friends, and become overall advocates for your business.

Talking Points

Opening the door for your customers
Friendly, personal greeting
Make their coffee for them
Wash their car
Pull the car around

How To Get In Touch

Group - Auto Repair Marketing Mastermind

Website - shopmarketingpros.com

Facebook - facebook.com/shopmarketingpros

Get the Book - shopmarketingpros.com/book

Instagram - @shopmarketingpros

Thanks to our partner, RepairPal. Visit the Web HERE

How to Connect With Kim and Brian

Email: info@shopmarketingpros.com

Shop Marketing Pros Website HERE

Meet us at the many industry events throughout the year.

Is It Customer Service Or Is It Marketing? [E011]

Thanks to our partner, RepairPal. Visit the Web HERE