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Niching down is crucial for the success and growth of a small business. By identifying a specific target audience and focusing on their needs, businesses can better market and sell their products or services. In the case of property management, the journey of niching down involved starting with a broad range of property types and services and gradually becoming more specialized. By narrowing their focus to a specific niche, such as managing two to four-family rentals in a particular neighborhood, the business was able to attract more targeted customers and deliver exceptional service tailored to their needs.