Comedian and author Sarah Cooper, known for her viral lip-syncing TikToks, shares insights on workplace etiquette, including email writing, handling oneself in meetings, and when it's acceptable to wear comfy pants to work. Cooper and host Elainy Mata also answer office etiquette questions, offering tips on interpersonal skills, emotional intelligence, and office politics.
Observing and emulating the behavior of experienced colleagues can help navigate the unwritten rules of workplace etiquette.
Finding a balance between preparation and adaptability is crucial in meetings, along with active listening and knowing when to speak up.
Deep dives
The Importance of Workplace Etiquette
Workplace etiquette is crucial for creating a positive and collaborative work environment. It contributes to building strong relationships with colleagues and being well-liked. Sarah Cooper, a writer and comedian, emphasizes the significance of being someone that people enjoy working with. Soft skills, such as having a pleasant demeanor and being respectful, are just as vital as hard skills in professional success. While workplace etiquette may not be explicitly taught, observing and emulating the behavior of more experienced colleagues can help navigate the unwritten rules.
Balancing Preparation and Adaptability
When attending meetings or presentations, finding a balance between preparation and adaptability is key. Sarah Cooper shares her experience of joining Google and feeling the pressure to impress in her first meeting. She highlights the importance of being relaxed and showing confidence, while also being open to improvisation and responding to the current context. Active listening plays a vital role in effective communication during meetings, and it is essential to understand when to speak up and when to wait for the right moment.
Navigating Different Work Environments
Etiquette can vary across different work environments, such as corporate, tech, and entertainment industries. Sarah Cooper discusses her observations of etiquette differences, including email communication styles. In corporate settings, formalities like clear subject lines and professional closings are emphasized, while in entertainment, a more casual and creative approach is often welcomed. It is crucial to adapt to the specific expectations of each workplace. However, stereotypes about different generations or preconceived assumptions should be avoided, as individuals should be treated on a personal level rather than as representatives of their generation.
When you’re starting your career, navigating the unwritten rules around to how to behave at work can be really difficult. So how do you learn that etiquette?
This week comedian and author Sarah Cooper tells host Elainy Mata how she learned those invisible rules early in her career, why they matter, and which rules she thinks you can bend.
You may know Sarah for her viral lip-syncing TikToks during the pandemic. But before that, she worked as a designer at big tech companies – like Yahoo and Google. And she didn’t just crack the office etiquette game -- she also had some fun with those rules. In fact, Sarah’s early comedy is all about office etiquette – like her satirical article “10 Tricks to Appear Smart in Meetings.”
Sarah and Elainy offer their take on the etiquette of email writing, how to handle yourself in meetings, and when it’s OK to wear your comfy pants to work. Plus, they answer your office etiquette questions.
Have a career question? Let us know at NewHere@HBR.org.