Creating Magical Client Experiences to Increase Retention and Grow Your Business (Online Trainer Show #7)
You need to create a magical experience for your clientele. There’s a lot of talk about marketing and online training, but not much with giving a remarkable service to your clients! Jonathan, Carolina, and Ren talk about how we can make our customers feel special. We’ve unintentionally made this episode filled with more value than usual, so make sure to stay tuned! Who knows, you might catch a rare moment of hearing Amber.
In This Episode:
The old guy in the podcast, hairless chests, and the badass Jedi mayor [00:19]
Thinking of doing something special for your clients [16:09]
How to give gifts the right way [24:33]
Sending actual birthday cards versus a Facebook greeting. [38:37]
A nutritious episode every so often [44:52]
“There are key processes in a company that can make a ton of difference for your clients, and employees that can garner different emotions, if you know when and how to maximize this value of delighting people when they don't expect it.” – Carolina Belmares
Turning Mundane Things Into Remarkable Experiences
Unexpected things have the highest potential to become an unforgettable experience. Always think of doing something special for your clients. Gifts can act as reminders and referral mechanisms!
Invest Time for Your Clients
If you’re already trying to help these people be at their best, why not spend a little more time to get to know them and send something that gives value instead of a promotional item? Make them feel that their money is well-spent.
Maximize the Value of the Right Moment
Think about giving flowers on Valentine’s day versus a random Tuesday in June. It’s the exact same action, but the latter has more meaning to it! Scale your efforts to make more human connections.
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The Obvious Choice