What if understanding behavior could transform how you lead and communicate in your club? This week, I welcomed back the incredible Anne-Maartje Oud, founder of The Behaviour Company, to share more of her expertise on leadership, communication, and the subtle power of body language.

In this episode, Anne dives deep into the practical tools every leader needs to create trust, inspire teams, and navigate tricky situations with confidence. From decoding non-verbal cues to delivering feedback that lands well, Anne-Maartje’s insights are all about making leadership more effective—and a little easier.

We discuss:

The hidden impact of body language in member and staff interactions.
How to spot signs of disengagement and re-engage your team.
Practical techniques for managing conflict without defensiveness.
Why leaders who master communication are better at creating loyalty and connection.

Whether you’re a seasoned GM, department head, or just starting your leadership journey, this episode is packed with actionable advice that will help you connect more deeply and lead more effectively.

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416: Elevating Your Influence Through Effective Feedback w/ Anne-Maartje Oud