Shift AI Podcast Building Contextual AI for Teams with VP Product of Slack, Shalini Agarwal
Oct 9, 2025
Shalini Agarwal, VP of Product at Salesforce, brings over 17 years of experience from Google to the podcast. She discusses how AI is revolutionizing workplace collaboration, detailing Slack's vision for integrating intelligent agents directly into workflows. Shalini highlights practical examples of AI in action, like team summaries and channel experts, while emphasizing the importance of maintaining context in communication. She also shares surprising customer uses of AI and teases future innovations that will enhance team productivity through agentic and contextual experiences.
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Slack As A Work Operating System
- Slack is evolving from messaging into a work operating system that brings AI, agents, data, and automations together in one place.
- This unified context lets teams work faster and unlock institutional knowledge inside Slack's conversational flow.
Embed AI Natively In The Flow Of Work
- Embed AI natively into messages, channels, documents, and meetings so it stays in the flow of work.
- Combine out-of-the-box native agents with customizable AgentForce agents for business-specific needs.
Conversation + Context Unlocks Actionable Knowledge
- Slack's conversational nature plus massive business context (5B weekly messages) makes LLMs ideal for extracting and acting on institutional knowledge.
- Agents can not only surface answers but also take actions using Slack's automation primitives.