Do you really know? How can the AAA method help you in tricky work situations?
Nov 19, 2025
Everyone makes mistakes at work, often due to distractions or misunderstandings. With humans averaging 3-6 errors an hour, how can we effectively handle them? Enter the AAA method! This three-step framework advises us to Acknowledge our mistakes, Appreciate their impact on others, and Make amends to prevent future errors. These steps promote sincerity, helping to rebuild trust and earn genuine forgiveness from colleagues. Tune in for practical tips on navigating tricky work situations with grace!
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Errors Are Frequent And Predictable
- Humans make frequent errors at work, often several per hour and more later in the day or on Fridays.
- Recognising this pattern normalises mistakes and reduces undue shame when slip-ups occur.
Use The AAA Apology Framework
- Use the AAA method: Acknowledge, Appreciate, and Amends to structure apologies at work.
- Follow each step to show you understand the impact and to offer concrete fixes preventing repeats.
Own The Mistake Immediately
- Acknowledge your mistake directly without downplaying or avoiding it.
- Own the error to start rebuilding trust and open honest dialogue.