Conversational AI for drive through restaurants with Anik Seth, HUEX

Conversational AI works perfectly when it's applied to conversations that are routine. Conversations that happen all the time with regularity are prime opportunities to automate because they're typically conversations that have defined outcomes. Outcomes that can get boring for a human to pursue.

The drive through ordering experience is one of those scenarios. Vehicle after vehicle, having variations of the same conversation, day in, day out. Many have tried to experiment with conversational AI for this use case, most notably, McDonalds.

However, just because users are having a similar conversation each time, that doesn't make this use case simple. McDonald's, for example, has hundreds of different menu items, different prices based on different locations and promotions changing constantly. Then you have to handle all kinds of ambient noise, different accents and even languages.

The drive through ordering experience is therefore pretty complex for an AI to handle. But, handle it, it does.

We're joined by HUEX Co-Founder, Anik Seth, to discuss how HUEX approaches the problem of creating a voice assistant for drive through restaurants. We'll look at common challenges faced, how the technology works in practice and the value it's bringing some of its early clients.

Find out more at - https://www.huex.ai/

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