CSM Practice - The Customer Success Podcast A Day in the Life of a CUSTOMER SUCCESS MANAGER
What is a Customer Success Manager, and what does their typical day look like?
As a Customer Success professional, your primary concern is to build a positive relationship with the customer in a way that enables you to deliver value. In a high-touch situation, having a deep understanding of a customers' needs and being proactive about what they might benefit from in the future is extra important.
What does a Customer Success manager do? In a high-touch environment, the Customer Success Manager ensures that all cross-functional teams are aligned with the strategy and the customer is immersed in the success plan to appreciate it fully.
What does a day in a life of a Customer Success Manager look like? What are the KPIs that a Customer Success Manager works towards achieving while working with the account executive? What are the weekly and annual activities that a Customer Success manager must implement and monitor to guarantee alignment and cadence with the customer? Learning how to be a good Customer Success manager is a continuous process; fortunately, there are plenty of case studies and resources available to help one become better each day.
In this podcast episode, Tom Coscia, Strategic Customer Success Manager at Tricentis, talks about the typical work environment for a Customer Success Manager in a high-touch environment. Tom handles at least 15 accounts with an ARR of $3 million, making this conversation an exciting and meaningful resource for those who want to succeed at being a Customer Success Manager.
Listen to the full episode and learn more about what a Customer Success manager does.
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Additional Resources:
📑 Blog: What is a Customer Success Manager?
https://bit.ly/49Qrv6v
🎥 Video: What is a Strategic Customer Success Manager
https://youtu.be/RV5BQKioB24
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