The Operations Room: A Podcast for COO’s 49. How To Stop Your Company From Drowning In Information
Jun 27, 2024
Jeremy Slater, COO at Bob W, shares his journey from finance to property management, focusing on creating Europe's beloved hospitality brand. He dives into the challenges of asynchronous communication in remote teams and the importance of effective knowledge management. Discover practical tips for managing information overload on platforms like Slack and how investing in structured knowledge systems can significantly boost customer service and operational scalability. Learn about tools like Notion and Loom that enhance team communication and engagement.
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Documentation Gaps Hurt Remote Teams
- At New Voice Media, nothing crucial was documented until offices opened internationally. - Remote teams struggled without documentation and knowledge transfer, highlighting the need for good knowledge management.
Mute Unused Slack Channels
- Mute all Slack channels except those you actively use to reduce noise. - Only check other channels asynchronously when necessary to stay focused.
Document and Clean Slack Channels
- Give every Slack channel a Notion wiki page with a clear description. - Regularly cull dead or irrelevant channels to keep communications organized.