Modern Craftsman 388 The Owner's Manual for Every Build
Jan 4, 2026
They walk through turning a finished build into an owner’s manual with clear O&M docs and simple cliff‑notes for homeowners. They cover digital-first PDFs with printed copies, video walkthroughs, and AI tricks to extract maintenance cadences. Learn check-in schedules like 30/90 and six‑month reviews, itemized maintenance pricing, filter hacks, attic stock tracking, and using follow-ups to protect work and earn referrals.
AI Snips
Chapters
Transcript
Episode notes
Deliver A Truly New Product
- Do clean and deliver the job absolutely like new so the client gets the best first impression.
- Do not dismiss small finish issues as irrelevant because clients paid for perfection.
Cleanup Issues From Subs
- Tyler tells of siding snips and nails left in beds that show poor cleanup by subs and the awkwardness of addressing it.
- He prefers asking clients if they want leftover materials returned instead of lecturing subcontractors immediately.
Simplicity Beats Technical Detail
- Clients need simple actionable maintenance answers, not the internal build process.
- Give them 'when to do it' and 'who to call' rather than the full construction detail.