The Westminster Tradition
Mr Bates v Post Office - shades of Robodebt?
Jan 24, 2024
Explore the British Post Office fiasco with Nick Wallis, Adam Grant, and Tony Moore. They discuss false confessions, aggressive litigation, and challenges with redress. They also highlight the power of docudramas and the impact of psychological safety in the workplace. Discover the lack of transparency and accountability in government systems, and the importance of storytelling to generate public attention and consequences. They further delve into the perceptions of welfare recipients and the need for a positive institutional culture.
38:19
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Quick takeaways
- Lack of compassion and indifference towards the impact on individuals erodes trust and raises questions about the integrity of institutions.
- Aggressive litigation tactics, concealment of information, and bankruptcy threats undermine trust and accountability.
Deep dives
Lack of compassion and institutional indifference
Both the Robodet Royal Commission and the British post office fiasco highlight a lack of compassion and indifference towards the impact of these institutions on individuals. They viewed the suffering of those affected as deserved and failed to acknowledge or care about the consequences of their actions.
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