Social Skills Coaching Signs That Your Listening Could Use Some Work
It’s important to avoid using language that triggers defensiveness. This includes things like “what’s wrong with you?” “I’m sorry you feel that way,” “whatever,” “you’re overreacting,” “you’re entitled to your opinion,” or anything using absolute terms like “always” and “never.” These are invalidating and inflammatory and will be met with resistance, emphasizing emotional barriers rather than dissolving them.
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