Katy Mickelson: Taking Care of Relationships and Reputation

You have to balance providing value with your firm and providing value to your clients.

A lot of family law is based on trust and a feeling for your attorney. You need to understand how you attract clients and what it is that keeps them with you.

Listening and asking questions, from both a business development standpoint and a client management standpoint, has always been and will always be really important.

It is a never ending learning process - what works for one client may not work for another.