Talking Too Loud with Chris Savage Ramp(ing) Up Fintech Solutions with Geoff Charles
Dec 12, 2023
Geoff Charles, VP of Product at Ramp and a trail running enthusiast, shares insights on how running parallels the journey of building a company. He dives into Ramp's explosive growth and the pivotal moments that shaped its scaling process. Geoff discusses the importance of product-market fit, identifying customer pain points through direct interaction, and ensuring alignment within teams. He also highlights the transformative role of AI in finance, revealing how it offers teams more strategic capabilities.
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From Nobody To Rapid Growth
- Geoff describes joining Ramp as a near-nobody and watching the company explode from ~10 to ~700 people.
- He calls the experience intense, scary, emotional, and rewarding and credits timing and luck for rapid growth.
Demos Reveal Real Product‑Market Fit
- Geoff found product-market fit when non-network customers showed real interest and demos converted to sales.
- He emphasizes sitting in every sales demo to feel customer reactions and gather signal.
Receipt Matching Was The Wedge
- A breakout feature for Ramp was receipt matching combined with virtual cards during COVID's remote work shift.
- That feature rapidly took off because it solved remote spending pain for distributed teams.