With a backdrop of cuts in the L&D team at ETS, Gabe needed to re-evaluate how he could achieve the aims of the function. By refocusing on problems experienced within the organisation rather than learning to provide and applying the principles of lean, powered by automation, he achieved more than many L&D teams do with bigger teams. But how did ETS do this?
In this episode we explore what it means to run a lean, problem-driven L&D function, incorporating digital marketing principles and automation.
KEY TAKEAWAYS
- CoVid forced Gabe to go from being client-focused to being problem-focused.
- Build and leverage client communities to find the expertise and input you need.
- Use people´s everyday work as a curriculum for growth. It ensures training is highly relevant and current.
- Find evergreen problems that affect the whole organisation e.g. manager development.
- Newsletters and short meetups that invite people to respond to what you are doing and share their current needs uncover problems and test your effectiveness.
- To automate processes Gabe uses Loop and MS Power Automate etc. He shares details of how in the episode.
- Be clear about what is on offer, ask tough questions to focus attention and help users to determine if that piece of training is what they need. Manage expectations.
- Drip feeding content in 10 to 15-minute bites via email, followed by a group meeting is highly effective.
BEST MOMENTS
'I had to dig into my bag of lean tactics that I had developed, over the years. We went from being client-focused to problem-focused '
'Figure out how to optimise your product and to optimise your understanding of the need in the marketplace. '
'Hitch a ride on your day job is all about carving time out for conscious reflection.'
'If you get people together and get them talking, they will likely come up with a great solution '
VALUABLE RESOURCES
The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523
L&D Masterclass Series: https://360learning.com/blog/
Gabe Gloege Bio
Gabe is Senior Director of Learning & Organizational Development at ETC and an advocate of modern, performance-oriented approaches to people development.
You can follow and contact Gabe via:
LinkedIn: https://www.linkedin.com/in/gabegloege/
Twitter handle:@gabegloege
LinkedIn: https://www.linkedin.com/in/gabegloege/
LI article on Lean L&D: https://www.linkedin.com/pulse/what-lean-ld-gabe-gloege
Description of "Hitch A Ride On Your Day Job": http://guide.cultivateme.xyz/pages/developing.html#hitch-a-ride-on-your-day-job
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.
CONTACT METHOD
The Learning & Development Podcast