In Her Ellement

Driving National-Scale Innovation with Pritha Mehra

May 12, 2025
Pritha Mehra, Chief Information Officer of the U.S. Postal Service, leads a digital revolution in an organization that delivers more mail than any other. She discusses her 'anti-complexity' approach to innovation, emphasizing simplicity for scaling tech adoption. Pritha highlights the role of AI at USPS and how fostering a culture of curiosity is vital for continuous improvement. She also shares insights on career growth, the importance of self-advocacy, and her team's remarkable response during the pandemic, including the distribution of COVID test kits.
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INSIGHT

Focus on Adoption, Not Deployment

  • Success of new tech isn't just deployment but adoption and impact on outcomes.
  • Align technology goals tightly with business goals to ensure joint responsibility for success.
INSIGHT

Simplify to Scale Innovation

  • Technology modernization at USPS focuses on mission-critical work and user experience.
  • Involving customers in design reduces rework and keeps them happier.
INSIGHT

Practical AI Adoption at USPS

  • USPS embraces AI cautiously with governance and cross-functional oversight.
  • Agentic AI helps deliver value by enabling dynamic question answering using structured data.
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