The Frictionless Experience cover image

The Frictionless Experience

Creating a Design System to Reduce User Experience Friction with Shawn Sheely from US BANK

Jun 4, 2024
Former VP Head of Experience Technology at U.S. Bank, Shawn Sheely, shares insights on breaking down silos between design and engineering teams, establishing a consistent Design System, and measuring accessibility. The discussion highlights resource allocation, communication frameworks, and team adaptability for successful outcomes.
50:38

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Efficient resource allocation and task prioritization are crucial in limited time scenarios.
  • Building a strong communication framework ensures team alignment during rapid changes.

Deep dives

Prioritizing Seamless Customer Onboarding Experience

Efforts were focused on creating a frictionless onboarding process by minimizing clicks and simplifying screens for tasks like applying for a savings account. Streamlining assistive technology integration ensured a seamless process, reducing content by a third on a single screen.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode