Improving Customer Onboarding Experience through Design System

In this episode, Shawn Sheely, the former VP Head of Experience Technology at U.S. Bank, joins us in our CXO series to talk about Continuous Technology Optimization (CTO). Sean shares invaluable insights on breaking down silos for clear communication between design and engineering teams, establishing a consistent Design System, and measuring accessibility as a crucial metric of success. 

We also discuss the importance of adaptability, resourcefulness, and teamwork when unexpected challenges arise. The episode highlights how creative resource allocation, effective communication, and a unified team approach can lead to successful outcomes. 

Listeners will learn…

• How to allocate resources efficiently and prioritize tasks when time is limited.
• Ways to build a strong communication framework to ensure team alignment during rapid changes.
• Strategies to encourage flexibility and adaptability among teams to handle last-minute adjustments.