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21min chapter
Creating a Design System to Reduce User Experience Friction with Shawn Sheely from US BANK
The Frictionless Experience
Improving Customer Onboarding Experience through Design System
The chapter explores the significance of enhancing customer onboarding experiences through the implementation of a design system in the banking industry. It emphasizes the benefits of standardizing user experiences, streamlining processes, and involving various teams to ensure a cohesive and frictionless user journey. The conversation also touches on the importance of using cutting-edge technology, clear communication between design and engineering teams, and prioritizing accessibility and inclusion metrics for successful digital transformation.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode