The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions Sustainable Growth and Modern Strategy: Pollo Campero's U.S. Market Expansion
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian welcomes back a returning guest from Pollo Campero. They discuss sustainable growth, entering new markets, and engaging guests through modern platforms. The guest, Pollo Campero’s VP of Franchise Development, shares insights on brand expansion, customer experience, and leveraging technology. They delve into the brand's strategic efforts during the pandemic, including implementing a mobile app, optimizing kitchens, and expanding customer experience programs. The episode highlights Pollo Campero’s growing presence in the U.S., their marketing strategies to connect with younger generations, and the importance of supply chain logistics. The conversation also touches on the integration of automation and AI in their operations and the significance of maintaining strong supplier relationships.
00:00 Audio Pollo Campero
00:59 Introduction and Welcome
01:30 Guest Background and Experience
02:27 Brand Evolution and Growth
06:39 Unique Dining Experience
09:54 Market Expansion Strategy
14:17 Supply Chain and Distribution
17:20 Engaging Younger Demographics
22:22 Customer Experience and Feedback
24:46 Pandemic Impact and Recovery
29:47 Technology and Innovation
35:04 Long-term Vision and Partnerships
37:30 Conclusion and Contact Information