CIO / HR Partnership for Employee Engagement, with Workday and Suncor Energy
Jun 8, 2023
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John Hill, SVP for Digital and IT at Suncor Energy, explains how HR and IT can collaborate to create a positive work environment and improve communication and collaboration using technology. The podcast discusses challenges in employee engagement and strategies to overcome them. It also highlights the role of Workday in achieving employee engagement goals and the impact of mobile, AI, and ML in employee experience transformation.
The collaboration between IT and HR is essential for improving employee experience by simplifying processes and enhancing user experience.
Collaboration between IT and HR plays a crucial role in supporting remote and disconnected workers by providing simplified access to information through technologies like biometrics and mobile apps.
Deep dives
Collaboration between IT and HR in Employee Experience
Collaboration between IT and HR is crucial in improving employee experience. The Senior Vice President for Digital and Information Technology at Suncor, John Hill, emphasizes the importance of synergy and working together to simplify processes and enhance user experience. This partnership extends to areas like talent management and hybrid work environments, where both departments collaborate to find solutions. Hill highlights the effectiveness of embedding IT within HR, creating a high-performing team that shares the same goals. The ultimate aim is to simplify access management, ensure seamless mobility, and reduce administrative tasks for employees.
Managing a Disconnected Workforce
With Suncor's mining-based operations, remote and disconnected workers present a unique challenge. John Hill stresses the importance of providing these workers with the right information in a simplified and accessible manner. This ranges from managing access to corporate networks and information for employees operating heavy equipment in remote areas to creating an easy onboarding experience. Collaboration between IT and HR, along with the use of technologies like biometrics, single sign-on, and mobile apps, plays a crucial role in supporting the mobile workforce and streamlining operations.
The Importance of IT-HR Collaboration and Employee Experience Transformation
IT and HR collaboration in employee experience transformation is a common and valuable practice. John Hill encourages organizations to build strong relationships between IT and HR, leveraging technology to enhance the employee experience. This close partnership involves joint teams, coordinated planning sessions, and ongoing communication. Hill emphasizes the significance of user-centric IT, where technology aligns with HR strategies, simplifies processes, and offers real-time information. To drive these initiatives, organizations evaluate and select technologies that prioritize usability, privacy, and the human-centric aspect of digitalization.
#hr #cio #employeeexperience In episode 791 of CXOTalk, we explore the intersection of Information Technology (IT) and Human Resources (HR) to improve employee experience, with John Hill, the Senior Vice President for Digital and Information Technology at Suncor Energy. John explains how HR and IT can work together to create a positive work environment, provide employees with opportunities for growth and development, and use technology to improve communication and collaboration. He also discusses challenges these departments face in driving employee engagement, and strategies that he's used to overcome the issues. Here are key points in the discussion: ► Intersection of IT with corporate culture and employee engagement ► Exploring the relationship between Information Technology (IT) and Human Resources (HR) ► Upskilling teams and the workforce in a remote work environment ► Touchpoints and planning in the CIO / CHRO relationship ► How IT simplifies technology to improve employee experience and engagement ► Embedding the employee experience mandate within IT ► Managing a disconnected workforce using technology ► Evaluating success with metrics and measurement ► Workday's role in helping Suncor achieve employee engagement goals ► Impact of data strategies on employee experience transformation ► The role of mobile, AI, and ML in employee experience transformation ► Advice to business and technology leaders on IT / HR collaboration ► What is a simplified employee experience? Read the complete transcript: https://www.cxotalk.com/episode/aligning-it-and-hr-for-employee-experience-success John Hill is the Vice President of Digital and Information Technology for Suncor Energy. John joined the company in March 2020, bringing over 30 years of experience in information and communications technology, and deep expertise in leading significant digital transformations. Prior to joining Suncor, John served as the Chief Information Officer at Rogers Communications. He has also held executive information technology roles at Enbridge, Capgemini and SaskTel. John is a Professional Engineer and graduate of the University of Saskatchewan.
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