Getting to Yes, And… | Michael Norton – ‘The Ritual Effect’

Kelly sits down at The Second City with Harvard business professor Michael Norton to discuss his new book “The Ritual Effect: From Habit to Ritual, Harness the Surprising Power of Everyday Actions.”

“A ritual is not a habit.” 

“Taken to the extreme, pre-performance rituals get in our way.” 

“Rituals can be the practices that call us home.”