Episode 413: Is my interview candidate cheating and my product owner is getting WRECKED by the client
Jun 17, 2024
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Discussion on how to handle suspected cheating in technical interviews without assuming misconduct, addressing challenges with product owners overwhelmed by client demands, and strategies for managing client expectations effectively
To address challenges in technical interviews, consider discussing observed behaviors calmly and seeking clarification to address cheating suspicions or interview nerves effectively.
Introducing a technical representative in client meetings can bridge communication gaps, offer technical insights, and ensure realistic commitments to clients, thereby enhancing project outcomes.
Deep dives
Incorporating Technical Representatives in Client Meetings
To address the challenges faced by the team lead and product owner during client meetings, it is crucial to introduce a technical representative in these discussions. By having an engineer present, technical insights and limitations can be articulated directly, helping to bridge the gap between client demands and the development team's capabilities. This approach allows for a more informed decision-making process and ensures that commitments made to the client are realistic and achievable. Having a technical expert in the room can significantly improve the clarity and feasibility of client requests, leading to more effective communication and outcomes.
Managing Client Expectations Using Tactic
When faced with immediate requests from clients that may require further evaluation, a useful tactic is to defer an immediate response and propose a thorough review process with the engineering team. By actively listening to client needs, brainstorming potential solutions, and outlining a clear plan for delivering the requested features, you demonstrate a commitment to provide reliable solutions. This strategic approach allows time for evaluation, collaboration, and crafting a feasible timeline for implementation, ensuring that client expectations are met with well-considered and practical solutions.
Ranking Priorities and Providing Clarity
To effectively navigate client demands and prioritize tasks, it is essential to create a transparent system for ranking priorities. Rather than simply labeling requests as 'top priority,' engage clients in understanding the trade-offs involved in each request. Presenting clients with a list of requested features and discussing the associated effort required for each can help align expectations and clarify the impact of new requests on existing tasks. This method fosters constructive dialogue around task prioritization and assists in setting realistic expectations about project timelines and resource allocation.
Promoting Collaboration and Realistic Agreements
Encouraging collaboration and setting realistic agreements with clients involves promoting a clear communication strategy and establishing mutual understanding. By engaging in open discussions about project requirements, limitations, and timelines, all stakeholders can work towards achievable goals. Emphasizing the importance of clarity, transparency, and mutual respect in negotiations helps build strong client relationships based on shared objectives and feasible outcomes. Collaborative efforts and effective communication are key in ensuring successful project delivery and managing client expectations.
In this episode, Dave and Jamison answer these questions:
This is my first time conducting technical interviews (most of which have been virtual), and I had one interview where I had a strong feeling that the candidate was cheating. They breezed through the short problems I gave them, and they were able to explain their reasoning. But during the live coding problem, they sat in silence for five minutes, and when I asked them what they were thinking, they didn’t respond. Then they started cranking out perfect code without explaining anything.
How do you address cheating in interviews? What if it turns out to be just nerves? I don’t want to assume anything, but I also wouldn’t feel comfortable confronting them about it either.
I work as a team lead for a small group of 4 other devs. Our Product Owner is currently handling the requirements for new features to onboard a new large client. This involves them attending client meetings and generally isolating the development team from client shenanigans which is normally great, but it’s becoming INCREASINGLY obvious that someone on the client team has his number and he’s getting HORRIBLY out-negotiated. This has resulted in a bunch of missing requirements, changing requirements, last minute feature adds, and general confusion. I’m trying to push back, but the leadership team is coming back with “Well we promised…” and my entire team is stressing out. Note that this is AFTER we were already pressured to overcommit on capacity to get these “absolutely necessary” features developed for the client to go live.
I like my PO, he’s a good guy and normally does good work, what can I do to help him stop from getting his butt kicked in these meetings?
(Note: the POs are neither above nor below us in the org tree, our closest shared higher-up is the VP and I obviously don’t want to escalate it that far)
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