HBR IdeaCast The Competitive Advantage of an Offboarding Program
Mar 23, 2021
Alison Dachner and Erin Makarius, management professors specializing in employee relations, discuss the competitive edge organizations can gain through effective offboarding processes. They highlight the idea of creating valuable alumni networks, similar to universities, which can lead to referrals, consulting opportunities, and a potential return of former employees. The conversation emphasizes innovative practices that support ongoing relationships with alumni, improving both employee wellness and future business success.
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Lack of Offboarding Focus
- Offboarding is rarely discussed in business schools, with more focus on turnover and exit interviews.
- The strategic aspect of managing departing talent is often overlooked.
Retention vs. Offboarding
- Companies prioritize retention but often neglect offboarding, even though employee departures are inevitable.
- The changing employment landscape, with shorter tenures and diverse work arrangements, necessitates better offboarding strategies.
Standard Offboarding Process
- Typical offboarding involves discussions with HR and managers about departure reasons and benefits.
- Exit interviews or surveys may be conducted, but they are often ineffective in gathering useful information.