

Crafting Immersive In-Destination Experiences with BRC Imagination Arts
Jun 25, 2025
Christian Lachel, Chief Creative Officer at BRC Imagination Arts, has over 25 years of crafting immersive travel experiences. He discusses the booming $1.3 trillion in-destination experience industry and how storytelling transforms ordinary venues into unforgettable memories. The conversation highlights the impactful Jameson Distillery, showcasing how it captures Irish hospitality. Christian shares insights on counteracting digital disconnection through designed experiences and emphasizes the importance of broad expertise for aspiring designers.
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Jameson Experience Transformation
- Christian Lachel described redesigning the Jameson experience from a static museum to a lively, immersive brand home.
- They doubled visitor capacity and created multiple interactive spaces including bars, cocktail classes, and blending experiences to embody Irish hospitality.
Ford Rouge Factory Tour Innovation
- Christian shared the creation of the Ford Rouge Factory Tour, blending sustainable innovation with immersive storytelling.
- The project used live robots and full sensory engagement to inspire visitors about modern manufacturing.
Pandemic Fueled Demand for Connection
- The pandemic accelerated a need for real-life connection to counterbalance digital loneliness.
- Experiences that foster play, joy, and real human connection respond to a societal demand for conviviality and shared moments.