Kelly talks to former FBI Hostage Negotiator Chip Massey about his new book “Convince Me: High-Stakes Negotiation Tactics to Get Results in Any Business Situation.” 

“You may have truth on your side, but persuasion does not hinge on what is true.” 

“Business is all about give and take, but there is a shelf life for an ask.” 

“Sharing your ups and downs makes you instantly more convincing.”