AI Needs Adult Supervision: Why Process Still Matters

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AI is transforming business processes, but without strong foundations, organisations risk failure. In this first episode of AI Unfiltered Show, BJ Biernatowski and Jim Sinur explore how process modelling, business architecture, and digital transformation frameworks can guide responsible AI adoption. Learn how to build scalable, trustworthy systems that deliver real value.  

👉 Full Show Notes
https://www.microsoftinnovationpodcast.com/745  

🎙️ What you’ll learn 

• Apply process modelling to guide AI implementation 
• Distinguish workflows from broader business processes 
• Use BPM to validate and supervise AI decisions 
• Align transformation efforts across business units 
• Build foundational pillars for successful DTX initiatives 

👉 The Packt product - https://packt.link/zAMCU 

• 15% discount on print - use code 'NZ365BPMP' 
• 25% discount on eBook - use code 'NZ365BPME' 

✅ Highlights 

• “AI needs adult supervision.” 
• “Process modelling is exceptionally good at understanding the customer journey.” 
• “The triple crown of process is increased revenue, decreased cost, and happy customers.” 
• “You’re going to start going fast—and if the culture isn’t ready, you’ll hit a curb.” 
• “Process is a lot about action.” 
• “How do you know your AI agents are doing what they’re supposed to?” 
• “Situational analysis used to take months—now it’s done in under an hour.” 
• “The metaphor of a business process doesn’t mean the same thing to everyone.” 
• “Throwing in BPM, Lean Six Sigma, and AI is a lot for people to absorb.” 
• “Use savings from automation to invest in innovation.” 
• “Microsoft went faster than any company I’ve seen.” 
• “You need stability before you scale transformation.” 

🧰 Mentioned

• Microsoft - https://www.microsoft.com 
• Gartner - https://www.gartner.com/en 
• Copilot - https://www.microsoft.com/en-us/microsoft-365-copilot 
• Process Advisor - https://learn.microsoft.com/en-us/power-automate/process-advisor-overview 
• Lean Six Sigma - https://www.learnleansigma.com/guides/fundamentals-of-lean-six-sigma 
• The Packt product - https://packt.link/zAMCU 
  15% discount on print - use code 'NZ365BPMP' 
  25% discount on eBook - use code 'NZ365BPME'

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith