Sales Pro adoption doesn’t have to be a battle. Just ask Rebekah Hatcher, Operations Manager at Aire Serv of Aggieland in College Station, Texas. In this episode, Rebekah shares how her team went from resistance to full buy-in on Sales Pro by emphasizing coaching over surveillance. She explains how Sales Pro lets them scale technician development without overloading the service manager and reveals how even the loudest skeptics turned into Sales Pro champions. You’ll hear how her team uses call recordings for coaching, what they learned from implementing FleetPro first, and how to frame new tools as opportunities, not punishments.

Join us as we discuss:

[4:49] How Sales Pro helps techs overcome customer objections
[8:36] Getting buy-in from your team when adopting Sales Pro
[15:11] Balancing the wins with coaching opportunities and early challenges
[26:08] Aire Serv’s “10 step” process for addressing relevant issues using Sales Pro

Check out these resources we mentioned during the podcast:

Sales Pro

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Sales Pro: Scaling Virtual Ride Alongs with AI, Coaching, and Feedback