

Credit Union Business Lending: Lessons, Risks, and Opportunities with Mark Ritter
Sep 30, 2025
Mark Ritter, CEO of Member Business Financial Services (MBFS) and host of Credit Union Conversations, shares insights from decades in credit union business lending. He discusses the evolution of member business lending, the need for community-focused relationships, and the impact of low unemployment on loan performance. Ritter highlights refinancing opportunities as interest rates decline and reflects on the 12.25% cap's unintended effects. He emphasizes the importance of shifting from transactional exams to a portfolio management approach, urging credit unions to focus on serving small businesses and underserved communities.
AI Snips
Chapters
Transcript
Episode notes
From Three People To Nationwide CUSO
- Mark Ritter started Member Business Financial Services as a three-person CUSO and grew it to about 60 employees serving credit unions nationwide.
- He built MBFS to provide backend services like underwriting, documentation, and startup consulting for credit union business lending.
Conferences Aren't The Only Learning Channel
- The industry moved from crisis-mode to a more normalized lending environment in 2025 after tight liquidity in 2023–24.
- Audio and podcast formats democratize credit union learning beyond recurring conference attendees.
Employment Is The Backbone Of MBL Health
- Low unemployment supports healthy small business loan performance because jobs pay business borrowers.
- Delinquency may rise modestly as large loans reprice, but overall portfolio performance is strong today.