Today’s guest is Nikola Mrkšić, CEO and Co-Founder of PolyAI. PolyAI is an AI voice company based in the United Kingdom. Nikola previously appeared on an episode with us to discuss the future of voice AI for the customer experience. Today, Nikola dives into the use-case of appointment-setting with AI for voice. He talks specifically about the technical constraints, AI capabilities, and how to create workflows that add real value to the business. This episode is sponsored by PolyAI. If you run a disruptive AI firm and you’re looking to reach a global audience of AI-interested leaders, be sure to visit emerj.com/ad1 to learn more about Emerj’s Creative Services.