Scott Harrison, Founder and CEO of charity: water, discusses the evolution of his nonprofit, which has scaled fivefold in five years. He shares transformative lessons learned, including rebranding refugees as customers to empower them. Scott's remarkable journey from nightlife to humanitarianism highlights the emotional challenges of nonprofit work. Innovative fundraising strategies like donating birthdays for clean water showcase the power of community engagement. The podcast emphasizes transparency and co-creation to enhance humanitarian efforts.