The Artificial Intelligence Podcast

#30 - David Garcia, Former SVP & Managing Director of Atlanta Hawks (NBA)

Jan 23, 2024
Guest
David Garcia
Former SVP & Managing Director of Atlanta Hawks (NBA), David Garcia, discusses AI's impact on guest services. Topics include personalized interactions, Gen AI for hyper-personalization, automation vs. human touch, and the future of sports and entertainment industries. Insights on data-driven experiences, investing in innovative startups, and the challenges of decision-making in the era of information overload.
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Episode notes
1
Introduction
00:00 • 5min
2
Career Path, Amazon Internship, and Designing Fan Experience at Mercedes-Benz Stadium
04:30 • 3min
3
Enhancing the Guest Experience through Data
07:37 • 6min
4
Investing in Innovative Startups for Guest Experience
13:55 • 22min
5
Exploring Current Projects and Learning Strategies
35:53 • 3min
6
The Future of Guest Services in the Age of AI
39:07 • 2min