In this episode, Ernest Lee, Chief Commercial Officer at citizenM, shares his thoughts on what the hospitality industry should be paying more attention to in the face of increasingly frequent "black swan" events.

Listeners will learn:

The hospitality industry needs to think about how to set up their organizations to be more nimble and react to the increasing frequency of cataclysmic events (00:52)
Hotel businesses should consider their exposure to constant violent corrections in terms of revenue (02:15)
How citizenM is partially protected from these events as they are largely a rooms-only business with less food and beverage exposure and more variable elements to their setup (02:36)

A few more resources:

If you're new to Hospitality Daily, start here.
You can send me a message here with questions, comments, or guest suggestions
If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Resiliency & Preparing for Anything - Ernest Lee, citizenM