Hyper Growth Strategies: Supercharging Customer Success Teams

Send us a text

Join Irit Eizips in this enlightening episode of the CSM Practice Podcast as she delves into effective customer success methodologies with Elliot Ghnassia, Chief Customer Officer at Sociabble. Discover the secrets behind successful team expansion, upsell strategies, and churn reduction in a fast-paced corporate environment.

Key Highlights:

- Learn about Sociabble's impressive growth from 5 to 30 team members in just two years.
- Elliot discusses the operational challenges encountered during scaling and how the team overcame them to maintain service quality.
- Discover the innovative strategies implemented to improve team efficiency and customer relationships.

This episode is a must-watch for professionals aiming to enhance their customer success strategies and team dynamics.

ABOUT OUR GUEST

Elliot Ghnassia, with 13 years of experience in customer relations, currently serves as the Chief Customer Officer at Sociabble, a French BtoB SaaS company enhancing global workforce engagement. His diverse career began in sales and project management after an engineering degree, spanning industries from mechanical to oil & gas and nuclear before discovering a passion for SaaS and customer success seven years ago. This transition marked a significant pivot in his career, deeply entrenching him in the tech industry's customer success sector.

🔗 You may connect with Elliot via LinkedIn: click here.

Watch the full video here: click here.

◾️◽️◾️◽️◾️◽️◾️◽️ 

Additional Resources:

🎥 Watch: Scaling customer success: Critical mistakes to avoid for business growth!
https://youtu.be/_g2zydOu1fk

⏬ Download: 10 Traits of High Performing CS Teams
https://www.csmpractice.com/customer-success-team-performance-infographic

⏬ Download: Tips for Building a Winning Customer Success Team
https://www.csmpractice.com/customer-success-team-infographic/

CS&BS Podcast - https://www.kristifaltorusso.com/csbs-customer-success-podcast

The Jasons Take On… Podcast - https://thejasonstakeon.com/

👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:

1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matter—scale smarter & grow revenue. Click here to download.

2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.

3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?
Building a CS practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS team—without the guesswork & costly missteps of figuring it out alone. Learn more.

📌 Visit our Website - CSM Practice