Equity Marc Benioff says it’s ‘crazy talk’ that AI will hurt Salesforce
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Nov 13, 2024 
Marc Benioff, CEO of Salesforce and a pioneer in cloud computing, shares compelling insights on the future of AI in enterprise software. He discusses how AI can revolutionize customer experiences and the potential challenges it poses in healthcare, particularly around data privacy. Benioff also critiques Microsoft's Copilot, highlighting Salesforce's innovative approach to AI agents. His excitement for new tech gadgets and the evolving landscape of angel investing adds an energetic touch to the conversation.
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Wiley's Workforce Scaling with AgentForce
- Wiley, a textbook manufacturer, uses Salesforce to scale their workforce during back-to-school season.
- They utilize AI agents through a platform called AgentForce to handle increased customer interactions.
Democratizing College Counseling with AI
- College Possible, a college counseling NGO, uses Salesforce and AI agents.
- This allows them to provide personalized support to a larger number of students, democratizing access to college counseling.
AI Agents and Data Security
- Salesforce manages vast amounts of customer data with robust security and sharing models.
- AI agents must integrate with these models to ensure data privacy and accuracy.