

Big-Tech Insider: The Truth About AI, Your Job & Future Of Work
Aug 8, 2024
Marc Mathieu, a former Chief Marketing Officer at Samsung and expert in transforming brand-consumer interactions, shares insights on AI's role in customer success. He discusses how businesses can balance short-term gains with long-term AI integration, and the transformative effects of AI on customer service. Mathieu emphasizes the necessity of reskilling workers and building trust in AI to enhance communication. The conversation also touches on the importance of maintaining human connection amidst technological advances, advocating for a thoughtful approach to AI's integration in business.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Intro
00:00 • 2min
Harnessing AI for Sustainable High Performance
01:33 • 22min
Building Trust in AI
23:44 • 8min
AI Evolution and Ethical Considerations
32:05 • 8min
Embracing Change: The Future of Business in an AI-Driven World
40:23 • 4min
Integrating Human Insight with AI Technology
44:40 • 2min