The High Performance Podcast

Big-Tech Insider: The Truth About AI, Your Job & Future Of Work

Aug 8, 2024
Marc Mathieu, a former Chief Marketing Officer at Samsung and expert in transforming brand-consumer interactions, shares insights on AI's role in customer success. He discusses how businesses can balance short-term gains with long-term AI integration, and the transformative effects of AI on customer service. Mathieu emphasizes the necessity of reskilling workers and building trust in AI to enhance communication. The conversation also touches on the importance of maintaining human connection amidst technological advances, advocating for a thoughtful approach to AI's integration in business.
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